COMPUTER AND PRINTER PRODUCTS AND SERVICES RFP

Quality Points Matrix – Computers (Desktop/Portables)

Category/Criteria

Maximum Quality Points

1.       Company profile:

 

·         Bidder’s annual sales of desktop and portable PC’s

·         Years in business of providing computer products and services included in this RFP

·         Quality control processes, hardware and software integration and manufacturing

·         Customer service policies

·         Disaster recovery and/or business resumption plan(s) and procedures in place

·         Company holidays

·         Bidder’s personnel standards (uniform, picture ID, security checks, bonded)

350

 

100

75

 

75

50

30

10

10

2.       Products:

 

·         Computer manufacturer lines

·         Range and models of desktop and or portable computers

·         Subcontracting

·         Equipment trade-in and disposal

·         Product cycle

400

 

175

125

50

25

25

3.       Sales and Marketing:

 

·         Location of sales representatives

·         Number of dedicated/non-dedicated sales representatives

·         Average number of years of experience

·         Average length of employment

·         Account management and administration

·         Hardware installation

·         Software installation

·         Software images

·         Delivery time

·     Web commerce capabilities

   300

   

    10

    30

    30

    10

    50

    30

    30

    40

    50

    20

4.       Technical support capability:

 

·         Standard and extended warranties

·         Technical support provider

·         Location of support staff

·         Number of dedicated support staff to UCLA

·         Number of non-dedicated support staff to UCLA

·         Average number of years of experience for technical support staff

·         Average length of employment of staff servicing UCLA

·         Hardware support

·         Post-sales software support

·         Post-sales consulting services

·         Troubleshooting

·         Turnaround time for service

·         Turnaround time for parts

·         Self-maintainer program

450

 

    40

    20

    30

    40

    20

    40

    30

    20

    20

    10

    70

    40

    20

    50

TOTAL QUALITY POINTS

1500

 

COMPUTER AND PRINTER PRODUCTS AND SERVICES RFP

Quality Points Matrix – Printers

Category/Criteria

Maximum Quality Points

1.        Printer manufacturers (minimum requirements must include HP printers)

2.        Range and models of printers to meet UCLA requirements

3.        Bidder’s ability to meet UCLA’s warranty requirements

4.        Services provided within and outside warranty period

5.        Geographic support

6.        Major account program management and administration

7.        Bidder’s ability to provide service standards to meet UCLA’s requirements

8.        Bidder’s ability to provide web based electronic product catalog and ordering systems and how long has it been in operation

9.        Bidder’s annual sales of printers

10.     Years in business of providing printer products and services included in this RFP

 

100

175

100

100

50

100

100

75

 

100

100

 

TOTAL QUALITY POINTS

1000

20 Aug 2001